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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matt Sparks

March 14, 2025

5  out of  5
rating by Matt Sparks
"I spoke to Kara! She was so helpful and responsive to every question I had. She was kind and quick with her information, I felt like I was talking to family. I would rather have family than someone who doesn’t know me like other companies."
We responded:
"Thank you for your 5-star review! We appreciate you trusting State Farm and our team with your business. We are happy to be your good neighbor!"
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angie fielder

March 9, 2025

5  out of  5
rating by angie fielder
"Jaylyn was knowledgeable, friendly and quick to help. She supplied us with multiple quotes for insurance when we were shopping for a new vehicle. When we were ready to make the purchase, everything was in place with no surprises. Would highly recommended!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carl Brooks

February 27, 2025

5  out of  5
rating by Carl Brooks
"I had to make my first claim today for broken windshield. Amanda took my call and was great. The whole process only took a few minutes. She took my information and available times and she took care of the rest. I did not even have to search out a company to replace the windshield. Amanda and Katie you all are the best."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Katelyn Ratliff

February 18, 2025

5  out of  5
rating by Katelyn Ratliff
"Always easy to text and update/change policies!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristen Bowen Bridgman

February 10, 2025

5  out of  5
rating by Kristen Bowen Bridgman
"Knowledgeable and quick response times. Excellent customer service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ariel Auel

February 7, 2025

5  out of  5
rating by Ariel Auel
"Kara took amazing care of my husband and I signing up for car and house insurance. She made sure to assist us the whole process long. Which was quick, easy, and best part affordable with the best rate possible. Highly recommend Kara Jones to assist you in your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Kara at our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Joyce Reynolds

January 28, 2025

5  out of  5
rating by Joyce Reynolds
"Thanks for all your help! Amanda C. Is just fantastic. Really appreciate you/staff!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chase Niceley

January 22, 2025

5  out of  5
rating by Chase Niceley
"Katie and her team are the best. Their rates are the best, but their customer service is even better."
We responded:
"We appreciate your review, Chase! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Rita Payne

January 16, 2025

5  out of  5
rating by Rita Payne
"State Farm is truly your friendly neighborhood insurance company. Katie Farthing and staff are always extremely helpful, and go above and beyond with customer service. We are life long customers."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Carl

January 15, 2025

5  out of  5
rating by Carl
"I can't say enough about Katie Farthing and her team. I have been working with Amanda on my business policy, and recently added my home and auto. They are great at responding to my questions, and quick to help me with my business needs. If you are looking for a company that makes you feel like your needs matter and you are a part of their family, this is the one! I highly recommend them."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Emily Wines

January 14, 2025

5  out of  5
rating by Emily Wines
"This team goes above and beyond! Very easy to work with. Very responsive."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Chris Tomlin

January 10, 2025

5  out of  5
rating by Chris Tomlin
"Kara Jones is a tremendous asset to Katie Farthing’s office. Kara took great care of my wife & I when signing up for new policies! Very Happy with our experience & looking forward to a long business relationship! Highly recommended Kara to anyone!"
We responded:
"We’re honored by your positive feedback and agree that Kara is a tremendous part of our agency! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jerri

January 9, 2025

5  out of  5
rating by Jerri
"My husband and I have been with state Farm for a few years now, they are so very nice and they have a big heart, Katie and her wonderful employees has been there for us before during and after our tradagy last year. God Bless all of them at state farm."
We responded:
"Thank you for your kind words, Jerri! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Nickie Guinn

January 3, 2025

5  out of  5
rating by Nickie Guinn
"Excellent service, friendly, professional staff. Very knowledgeable."
We responded:
"Thank you for your 5-star review Nickie! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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brandon anderson

December 31, 2024

5  out of  5
rating by brandon anderson
"Great customer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Bill McNeely

December 17, 2024

5  out of  5
rating by Bill McNeely
"They take such good care of me and my family."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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SHADIA JOHNSON

December 2, 2024

5  out of  5
rating by SHADIA JOHNSON
"I’ve been with Katie and StateFarm for over 7 years now. My husband and I have our auto and renter’s insurance with them and their prices and policies are amazing. Katie and her staff are always polite, professional, and courteous every time I call with a question. Their knowledge of the products and market gets my queries answered in a timely manner. If you have a chance to pick an insurance company, pick Katie Farthing and her team at StateFarm. You won’t be disappointed!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Aaron McNabb

November 28, 2024

5  out of  5
rating by Aaron McNabb
"Katie is awesome! She is always willing to go above and beyond for anyone"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Susan Hall

November 25, 2024

5  out of  5
rating by Susan Hall
"Katie and her team are friendly and helpful. We’ve been with them for 10+ years. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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brayden gray

November 25, 2024

5  out of  5
rating by brayden gray
"10/10 experience couldn’t think of a better place to go."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Patrick Hall

November 25, 2024

5  out of  5
rating by Patrick Hall
"They do a great job and are very personable."
We responded:
"Thank you for the 5* review Patrick! We appreciate your kind words and loyalty. Be sure to let us know if there is anything else we can do to assist you and your family!"
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Charles Pittman

November 25, 2024

5  out of  5
rating by Charles Pittman
"Always willing to help and work with you in every way possible. 10/10 recommend the Lancaster branch"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Richard Tudor

November 22, 2024

5  out of  5
rating by Richard Tudor
"Good bunch of people. Great service great rates."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jay Rock

Jay Rock

November 21, 2024

5  out of  5
rating by Jay Rock
"State farm in Lancaster is that shit they always take care of me great people and great business love u all"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Ashley Brown

Ashley Brown

November 21, 2024

5  out of  5
rating by Ashley Brown
"I’ve had insurance here for a long time and they are the nicest/ easiest agency to deal with. Any questions or needs I have are handled with ease & Cara is so nice and helpful. I would highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."